Trouble with emails, errors with [websocket ]and /cable

INTERESTING:

I first ran SWAKS from my personal computer, and that ran fine.

It ocurred to me to try the same command on the server where Loomio is installed. The same command failed. Still investigating.

Ok. Advancing slowly, but surely.

I checked with Linode, and here is what I found:

Linode blocks outbound mail for accounts after 2019Nov5 until you do a few things and put in a ticket.

I have the procedure. I will do that tomorrow.

Ok! I have contacted Linode. I the SWAKS now works on the Linode.

Still no success the Loomio config.

Here is what I am running on SWAKS, followed by the tet in the ENV:

SWAKS:

./swaks --to [email protected] --from "[email protected]" --auth LOGIN --auth-user "[email protected]"  --auth-password "WOULDNOTTELLYOUWHICH" --server mail.associacaomusicalsuzuki.com.br -tlsc

ENV:

# smtp settings

[email protected]

SMTP_AUTH=login

SMTP_DOMAIN=associacaomusicalsuzuki.com.br

SMTP_SERVER=mail.associacaomusicalsuzuki.com.br

SMTP_PORT=465

[email protected]

SMTP_PASSWORD=SOMEPASSWORDHERE

SMTP_USE_SSL=1

REPLY_HOSTNAME=associacaomusicalsuzuki.com.br

# helper bot is the account which welcomes people to their groups.

[email protected]

RAILS_ENV=production

ERROR:

loomio-worker  | Sent mail to [email protected] (120.5ms)

loomio-worker  | 2020-04-24T02:06:17.978Z pid=7 tid=ow347wr7n class=Sidekiq::Extensions::DelayedMailer jid=9123c511910aa9399f93804e elapsed=0.181 INFO: fail

loomio-worker  | 2020-04-24T02:06:17.979Z pid=7 tid=ow347wr7n WARN: {"context":"Job raised exception","job":{"retry":true,"queue":"loginemails","backtrace":true,"class":"Sidekiq::Extensions::DelayedMailer","args":["---\n- !ruby/class 'UserMailer'\n- :login\n- - 1\n  - 20\n"],"jid":"9123c511910aa9399f93804e","createdat":1587693902.989345,"enqueuedat":1587693977.796429,"errormessage":"550-Verification failed for <[email protected]>\n","errorclass":"Net::SMTPFatalError","failedat":1587693928.837886,"retrycount":1,"errorbacktrace":"eJzNWNtymzAQ/ZU0L0lnamTAYDu/0umoAjaYGiQqCTv5+wpJToHEBBu507dE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\n5M3YLxvnsVQlLbWvRufHNnIZy2dhDeUnyDNgueNAsof7H38APhotVQ==\n","retriedat":1587693954.468353},"jobstr":"{\"retry\":true,\"queue\":\"loginemails\",\"backtrace\":true,\"class\":\"Sidekiq::Extensions::DelayedMailer\",\"args\":[\"---\\n- !ruby/class 'UserMailer'\\n- :login\\n- - 1\\n  - 20\\n\"],\"jid\":\"9123c511910aa9399f93804e\",\"createdat\":1587693902.989345,\"enqueuedat\":1587693977.796429,\"errormessage\":\"550-Verification failed for <[email protected]>\\n\",\"errorclass\":\"Net::SMTPFatalError\",\"failedat\":1587693928.837886,\"retrycount\":1,\"errorbacktrace\":\"eJzNWNtymzAQ/ZU0L0lnamTAYDu/0umoAjaYGiQqCTv5+wpJToHEBBu507dE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\\n5M3YLxvnsVQlLbWvRufHNnIZy2dhDeUnyDNgueNAsof7H38APhotVQ==\\n\",\"retriedat\":1587693954.468353}"}

loomio-worker  | 2020-04-24T02:06:17.979Z pid=7 tid=ow347wr7n WARN: Net::SMTPFatalError: 550-Verification failed for <[email protected]>

OBS:

Looking this error log, now, I see an email I did not know I needed to create. [email protected]. I'll go ahead and create that.

I also created a "[email protected]", which seemed logical, since it is the ENV. But that does not seem to be the cause of the error.

Advancing slowly. Please let me know your thoughts. Now I am sure SMTP Works on my server. It is definately something in Loomio!

I GOT IT TO WORK! Thanks for being pacient!

Lessons learned:

1) Make sure your server you can connect to your email server.
2) Create the necessary emails on your email server. Mainly "no-reply", and "notifications".

Things that could improve the experience of installing Loomio: 1) add a check to make sure that email server can be reached in install procedure. 2) add a check that all necessary emails have been created.

Still don't understand what the websocket or the /cable error is about. Should I be worried or add any specific change related to this?

It's good to know it wasnt a Loomio issue after all. SMTP is quite troubling some times eh.

The cable errors.. They're not critical, at worst, live update of changes (see someone else's comment appear without reload) won't work. I'll fix it in the repo if I do find the problem there.

About the Webcables error, I found this thread on StackOverflow.

https://stackoverflow.com/questions/40748539/what-should-the-actioncable-url-be-set-to-under-docker

The error we are getting seems similar.

@Rob Guthrie I think you're wrong here, I'm pretty sure this is a Loomio problem as it requires [email protected] to exist. I've come across this as I'm seeing what sounds like the exact same problems. Unfortunately the 'fix' of adding [email protected] doesn't really work for me as the domain I'm using isn't only used for Loomio.

I've dug around in the code a little and seeing in base_mailer.rb that there seemed to be a way to override this, I set the env var [email protected]in the worker container. Loomio then thought it was successfully sending emails but actually our mail server was giving an error as it was trying to send from the address [email protected].

Sorry if hijacking this thread isn't the right thing to do, I can start a new one if preferred.

Happy to be wrong and consider alternatives. I'm not sure what the problem is exactly, though.

Loomio must send notifications from some address. Some mail servers require that sending addresses are setup as receiving addresses, or are registered to be able to send email, but that's a per mail server thing.

It's not a hard/formal SMTP requirement that you send mail from addresses that "exist", and it's not Loomio that's requiring it.

However I'm not sure that this is the root of the problem. Are you saying you would like to configure the from address for notifications? How would you solve the problem?

It seems there are 2 problems. The first is the one is that there's not enough documentation around hosting your own Loomio instance so the existence of the NOTIFICATIONS_EMAIL_ADDRESS env var isn't easy to find. The only reference to it loomio that Google can find is from your response to a Github issue. I'd love to see this fixed by having proper documentation so you can see what's required of your mail server and how to work around an constraints, just like this.

The second issue is something I'm not sure about where to go with as it seems that somewhere between the ActionMailer config in Loomio and it actually trying to send it's messing up the SMTP username. My suspicion is that ActionMailer is assuming that the username is the first half of an email address. This is often the case but in my case the mail server we're using runs mails for multiple domains, so the username is of the form [email protected] or [email protected], etc. so the error I'm seeing is that the address [email protected]@mailserver.domain doesn't meet the specs for an email address.